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Services

Product Warranty

Warranty Terms & Conditions:

  1. Warranty Coverage

    • The warranty covers defects in materials and workmanship for a period of 12 months from the date of delivery.
    • It applies only to products that have been correctly installed, operated, and maintained according to Frontier Pitts’ guidelines.

  2. Exclusions & Limitations

    • The warranty does not cover damage due to improper installation, misuse, accidents, vandalism, force majeure (e.g., floods, earthquakes, acts of war), or unauthorized modifications.
    • Normal wear and tear of consumable parts such as batteries, seals, belts, and finishes (paint, powder coating, etc.) is excluded.

  3. Storage Requirements

    • If the equipment is not installed immediately and is stored on-site, it must be stored in a dry, secure location following Frontier Pitts’ storage recommendations.
    • For storage exceeding three months, an inspection and maintenance check must be carried out to ensure the equipment remains in working condition.
    • Failure to follow proper storage conditions will void the warranty.

  4. Maintenance & Service

    • The client must carry out periodic maintenance using qualified and approved engineers.
    • Failure to conduct scheduled maintenance will invalidate the warranty.
    • A maintenance contract is highly recommended to extend the longevity and reliability of the equipment.

  5. Third-Party Interference

    • If a third party or untrained personnel tampers with, modifies, or repairs the equipment, the warranty will be immediately voided.

  6. Damage During Transit

    • If the contract is FOB or Ex-Works, any damage occurring during transit is not covered under warranty.
    • It is the client’s responsibility to ensure proper insurance for goods during transportation.

  7. Claim Process

    • In the event of equipment failure, the client must notify Frontier Pitts Middle East in writing and provide detailed information about the issue.
    • For supply-only contracts, faulty parts must be returned to our facility for inspection before a replacement is issued.
    • Response and repair times will vary based on availability of parts and nature of the breakdown.

  8. Warranty Limitations

    • The warranty is limited to repair or replacement of defective components at the sole discretion of Frontier Pitts Middle East.
    • Any additional costs, such as shipping, labour, and on-site inspections, may be chargeable depending on the situation.

If you require any further clarification on the warranty, please feel free to contact us